A host from the Plaza on the Vegas Message Board requested suggestions for improvements, focusing on no early checkin fee and a shuttle to the airport.
http://www.vegasmessageboard.com/forums/showthread.php?122535-The-Plaza-wants-your-opinions/page2
Here is my response:
Are there early checkin fees at the Plaza now?
Early check-in fees are one of the most annoying fees in Vegas. Why any hotel/casino would want to annoy people on their way in is beyond me. My buddy stayed in an upscale room at the Rio with his wife (who was on convention) and booked a few subsequent solo cheaper days in a cheaper room. He had to talk long and hard just to get the "early check-in fee" reduced to $10 from $20 and he was right there in the hotel the entire time, just changing rooms.
He won't do that again. He was pretty mad and he didn't gamble there either. If you have no early check in fees, I'll let him know and perhaps the next convention he will go from the Rio to the Plaza.
Low rollers who in mailings get a couple free nights because they focus gambling dollars on just a couple days at a hotels have to hop from place to place and so staying downtown is more appealing. I do that now with a focus on the Four Queens and The D, but I gamble in both. Changes at the D may have me looking for another second choice. Were I to catch two free nights at the Plaza, or even a 2 for 1 offer, I'd want to stay just two nights and focus my bankroll on those. I would pay to stay somewhere else for the rest of my downtown stay. Early checkin is a great convenience then.
Say, I did not gamble at Main Street Station, but just used an American Casino Guide coupon for 3 nights at a reasonable rate. Then I rolled down to the Plaza with my bankroll on a 2 night mailing. I'd want to be able to leave MSS, roll down, and check into the Plaza with no early check in fee.
In fact, I might not want to meticulously pack to make the move, but come down with some luggage, check the bed for bedbugs, check in, and then go back for the rest of my stuff That makes packing very simple. It is what I do now between the D and the 4 Queens. Sometimes making a few trips with a rolled bag is less bothersome than carefully packing everything once, especially if my bags are going to sit with the bellman. Then I have to have my swimming gear, my gambling sheets and coupons, my meds all in a day pack to wait the 3 hours for a room that is just sitting there. I would say that at the D and at Four Queens about 90% of the time I get early check in.
And this might also happen.
With my bankroll in my pocket and one small piece of luggage I walk over early from MSS paid rooms to see if rooms at the Plaza are ready. Perhaps they are not at 11 but will be by 12 or 1. I am free to start gambling and wait an hour or so and ask again. My luggage is still accessible in my MSS room if I really need something.
So, free early checkin encourages me to book a hotel that offers it, and brings in my gambling money early.
Here are other things that would attract me :
1. Turner Classic Movies on the television - I used to book at the Plaza just for that.
2. More offers that waive resort fee. It just feels good not to have to pay it. It is the D charging resort fee now on the paid night of 2 for 1 mailings that encourages me to abandon them.
3. A coin laundry like the Plaza used to have. I'd book with you in the middle of every trip. I'm going out in September to an Air B and B primarily for that amenity.
4. Any improvements in the pool. That attracts me to the Plaza as well because I do like to swim every morning. The Orleans and the Gold Coast have heated pools when I go in the fall. I love that. The D and the California have pools of ice water. My son and I did the D pool in the fall of last year. It was a polar bear experience. If a heated pool were one of the amenities of a resort fee, I'd not complain about paying it.
I think the WAX does take care of many folks who don't carry much luggage and are mobile. I use it. However, I also used to book El Cortez at the end of my stay because I liked the easy ride to the airport. For some travelers having luggage lifted and packed and transported is a huge benefit.
From the casinos point of view I think a shuttle would attract folks who don't get around so easily, folks who would stay and gamble at the Plaza. I remember my ex mother-in-law going to Vegas, staying at Main Street Station, and never leaving the hotel. While I can't understand that, she was satisfied.
Nice to have you here asking. Nice to feel the Plaza wants our business. Everything is becoming so impersonal in many venues.
http://www.vegasmessageboard.com/forums/showthread.php?122535-The-Plaza-wants-your-opinions/page2
Here is my response:
Are there early checkin fees at the Plaza now?
Early check-in fees are one of the most annoying fees in Vegas. Why any hotel/casino would want to annoy people on their way in is beyond me. My buddy stayed in an upscale room at the Rio with his wife (who was on convention) and booked a few subsequent solo cheaper days in a cheaper room. He had to talk long and hard just to get the "early check-in fee" reduced to $10 from $20 and he was right there in the hotel the entire time, just changing rooms.
He won't do that again. He was pretty mad and he didn't gamble there either. If you have no early check in fees, I'll let him know and perhaps the next convention he will go from the Rio to the Plaza.
Low rollers who in mailings get a couple free nights because they focus gambling dollars on just a couple days at a hotels have to hop from place to place and so staying downtown is more appealing. I do that now with a focus on the Four Queens and The D, but I gamble in both. Changes at the D may have me looking for another second choice. Were I to catch two free nights at the Plaza, or even a 2 for 1 offer, I'd want to stay just two nights and focus my bankroll on those. I would pay to stay somewhere else for the rest of my downtown stay. Early checkin is a great convenience then.
Say, I did not gamble at Main Street Station, but just used an American Casino Guide coupon for 3 nights at a reasonable rate. Then I rolled down to the Plaza with my bankroll on a 2 night mailing. I'd want to be able to leave MSS, roll down, and check into the Plaza with no early check in fee.
In fact, I might not want to meticulously pack to make the move, but come down with some luggage, check the bed for bedbugs, check in, and then go back for the rest of my stuff That makes packing very simple. It is what I do now between the D and the 4 Queens. Sometimes making a few trips with a rolled bag is less bothersome than carefully packing everything once, especially if my bags are going to sit with the bellman. Then I have to have my swimming gear, my gambling sheets and coupons, my meds all in a day pack to wait the 3 hours for a room that is just sitting there. I would say that at the D and at Four Queens about 90% of the time I get early check in.
And this might also happen.
With my bankroll in my pocket and one small piece of luggage I walk over early from MSS paid rooms to see if rooms at the Plaza are ready. Perhaps they are not at 11 but will be by 12 or 1. I am free to start gambling and wait an hour or so and ask again. My luggage is still accessible in my MSS room if I really need something.
So, free early checkin encourages me to book a hotel that offers it, and brings in my gambling money early.
Here are other things that would attract me :
1. Turner Classic Movies on the television - I used to book at the Plaza just for that.
2. More offers that waive resort fee. It just feels good not to have to pay it. It is the D charging resort fee now on the paid night of 2 for 1 mailings that encourages me to abandon them.
3. A coin laundry like the Plaza used to have. I'd book with you in the middle of every trip. I'm going out in September to an Air B and B primarily for that amenity.
4. Any improvements in the pool. That attracts me to the Plaza as well because I do like to swim every morning. The Orleans and the Gold Coast have heated pools when I go in the fall. I love that. The D and the California have pools of ice water. My son and I did the D pool in the fall of last year. It was a polar bear experience. If a heated pool were one of the amenities of a resort fee, I'd not complain about paying it.
I think the WAX does take care of many folks who don't carry much luggage and are mobile. I use it. However, I also used to book El Cortez at the end of my stay because I liked the easy ride to the airport. For some travelers having luggage lifted and packed and transported is a huge benefit.
From the casinos point of view I think a shuttle would attract folks who don't get around so easily, folks who would stay and gamble at the Plaza. I remember my ex mother-in-law going to Vegas, staying at Main Street Station, and never leaving the hotel. While I can't understand that, she was satisfied.
Nice to have you here asking. Nice to feel the Plaza wants our business. Everything is becoming so impersonal in many venues.
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